Session 4 - Micros Opera App

How would you use the app's hotel management capabilities to radically change your guest services? After having watched the video on Micros Opera App, I think I would use this app to radically improve my guests services in the following ways: In order to give more freedom to customers to make additional réservations. For examples: at the restaurant or at the roomservice and order extras as well such as beverages, food... In that way, they would be free to make those reservations directly from their rooms or maybe before to come back at the hotel after a long day outside. It is a better way to maintain a top level guest satisfaction at any time of a guest experience. I would let this application on the guests'rooms as well, so that if they need an intervention from the housekeeping department for example, this app should help customers to directly order a cleaning without calling the reception to ask employees to call the housekeeping department. It will be faster and will avoid the multiple demand to obtain a service. It is a significant distinction in service delivery thanks to an additionnal personnal touches It is a unique way to deliver one-to-one guest service which is a key factor of a Customer service success.