Visibility performance Sofitel Paris Arc de Triomphe

http://issuu.com/blaistifany/docs/visibility_performance.docx_26e5b4027f17ac

Travel brilliantly, health and wellness by Mariott

I have selected the first idea which is the option to have the room have the fragrance (either in the toiletries or on the sheets) would help make the room calming and a stress-free zone. Give those who are staying in the room an option of what the room will smell. I think it add value for the hotel and for the guest because it doesn't exist actually. It is a new service and for people the atmosphere of the room where they will spend time is really important. They will prefer a calm and peaceful environment where they would be able to destressed and relax thanks to the aromatherapy.

The idea create a competitive advantage for the hotel because first, all person do not like the same perfume, secondly thanks to this innovative idea people could choose the fragrance of the room and feeling like at home. I had never seen this innovation on a hotel and sometimes I don't like the smell of the room so thanks to this I would be abble to change the perfume and feelling more comfortable and unstressed. From my point of view, getting innovative ideas from the customers is a really great idea. Travellers stay in different hôtels, and business customers travel a lot. Thanks to this opportunity they can share their needs and informed hotelers on how they can improve their services in the hotel, like they use all services. If the hotel choose to invest on the idea customers will be proud and want to come back at the hotel to profit of the innovation. It is like the concept of the integration night for new employees, they can test the room and services during one night to get feed back on what is good and what need to be improved.

Session 4 - Micros Opera App

How would you use the app's hotel management capabilities to radically change your guest services? After having watched the video on Micros Opera App, I think I would use this app to radically improve my guests services in the following ways: In order to give more freedom to customers to make additional réservations. For examples: at the restaurant or at the roomservice and order extras as well such as beverages, food... In that way, they would be free to make those reservations directly from their rooms or maybe before to come back at the hotel after a long day outside. It is a better way to maintain a top level guest satisfaction at any time of a guest experience. I would let this application on the guests'rooms as well, so that if they need an intervention from the housekeeping department for example, this app should help customers to directly order a cleaning without calling the reception to ask employees to call the housekeeping department. It will be faster and will avoid the multiple demand to obtain a service. It is a significant distinction in service delivery thanks to an additionnal personnal touches It is a unique way to deliver one-to-one guest service which is a key factor of a Customer service success.

A new fun and unique customer service: Pin Pack Go by Four Seasons

To make your travel dreams a reality, first create a Pin Pack Go Pinterest board with your upcoming Four Seasons Holiday travel plans. Next, invite the appropriate Four Seasons hotel to collaborate on your board to help you plan your perfect trip. Looking for a romantic escape? How about a family adventure? whatever your travel aspirations are, bring them to life with Pin.Pack.Go, a pinterest trip planning service that connects you with Four Seasons local experts around the world. It is a real innovative service that all people can use because you can share photos and ideas directly with Four Seasons insiders who will help build your ideal travel itinerary from start to finish. you will have access to top recommendations from around the globe. Have a look : https://www.pinterest.com/fourseasons/pinpackgo/

Driving service change

Four season digital world

Customer Decision Journey